All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders $39.99 or more qualify for free shipping.
Domestic Shipping Rates and Estimates
|Shipping option||Estimated delivery time||Price|
|Over $39.99* exclude parts||5 to 7 business days||$0|
|Under $39.99* exclude parts||5 to 7 business days||$8.99|
|EZreplacement Program Parts||5 to 7 business days||$9.99|
*Estimated delivery time excluding weekends and holiday
*Currently we just ship to the continental U.S., not including Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We will only accept shipments to a valid street address. We do not deliver to P.O. Boxes.
Refunds, returns, and exchanges
We accept returns within 30 days of receiving your order, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.