SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, phone number, and email address. We use this information to complete your transaction, and for our own research into consumer’s buying habits. We also store your purchase history to allow us to assist you in case you need to access one of customer service representatives.
When you browse our store, we also automatically collect some electronic network information, such as your computer’s internet protocol (IP) address, your browser and operating system. In addition, we may also store information such as the referrer that sent you to our website (if applicable), the landing page you found, and the length of time you spend on our site.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You may opt out of these emails at any time by using the Unsubscribe link at the bottom of the email.
We never sell your information to any third parties.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We also disclose your personal information to our service providers, as necessary, such as FedEx or UPS in order to have your item shipped from our warehouse to you. When we provide your personal information to our third party shippers, we disclose your name and address. We do not sell any customer information to any third parties.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. We at EdenBranch do not store your credit card information.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - GOOGLE ANALYTICS
EdenBranch uses Google Analytics to help analyze how users use the site. Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the data collected to track and examine the use of [Your Website], to prepare reports on its activities, and to share them with other Google services.
Google may use the data collected to contextualize and personalize the ads of its advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
SECTION 6 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 7 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 8 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access
SECTION 9 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 11 – California Consumer Privacy Act
Pursuant to Section 1798.100 et seq. of the California Civil Code, beginning January 1, 2020 residents of California have certain rights with respect to their personal information. California residents may request the categories of personal information we collect for that consumer, categories of sources from which the personal information is collected, the business or commercial purposes for collecting that personal information, the categories of third parties with which we share that personal information, the categories of personal information we share with third parties for a business purpose, and the specific pieces of personal information we have for that consumer. In addition, residents of California may request that we delete any personal information that we may have for that California resident. To request the information we have stored or shared about you, or to request that we delete your personal information, please contact us at email@example.com.
EdenBranch does not discriminate against any consumers because the consumer exercised any of the consumer’s rights under the California Consumer Privacy Act, including, but not limited to, by: (A) denying goods or services to the consumer; (b) charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (c) providing a different level or quality of goods or services to the consumer; or (d) suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.
SECTION 12 - Text Marketing and Notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.
Carriers are not liable for delayed or undelivered messages.
EdenBranch may send marketing text messages (including limited-time discounts, special promotions, new product launches and cart reminders), as we all as transactional text messages (including order confirmation, order status and account notifications) to opted-in customers.
Data obtained through the EdenBranch text messages will not be shared with any third-parties for their marketing reasons or purposes
Cart information for cart reminder text messages is captured through cookies on the EdenBranch website.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. After you send text STOP to the short code, we will send you a text message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.