We can only update your shipping address before shipment.

To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment. Please keep an eye on your order status by checking "My Orders" to make sure you can receive your order.

Once your package shipped, we will not be able to change anything.

we will send you an email letting you know once your order has shipped. Or you can also send email to

Usually it takes 1-2 days to process (exclude weekends) your order and about 2-5 days to deliver. The tracking information will be sent to you by email once it's updated online.

Sorry that we just ship to the continental U.S., not including AK, HI.

If your order is paid successfully, you cannot change it directly on your end. Email us at and we can help you change the shipping address before shipment.


Please note that we can help you modify your order before shipment.

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your account and click "ORDER HISTORY" button to see your orders. You may also email us at to find out more information about your order.

To cancel a paid order, you will need to email us at Before and send all the necessary information BEFORE THE ORDER IS SHIPPED

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package neither, please do not hesitate to email us at .

There are multiple reasons your package might have been returned to us.

Wrong or incomplete, addressInvalid phone, and numberUnable to deliver


You can contact us through our contact page! We will be happy to assist you.

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Customer support

Please allow 24-48 hours for a response to messages and email inquiries. Thank you!